1. Eligibility for Refunds & Exchanges

To qualify for a refund or exchange:

• The item must be unused, unworn, and in its original packaging.

• The request must be made within 7 calendar days of delivery.

• Proof of purchase (order confirmation or receipt) must be provided.

2. Return & Exchange Shipping Costs

• Customers are responsible for the courier/shipping charges when returning a product for refund or exchange.

• If an exchange is requested, the additional courier cost for sending the replacement item will also be borne by the customer.

3. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Products that have been worn, washed, altered, or damaged due to misuse.

• Clearance, sale, or discounted items.

4. Refund Process

Once we receive and inspect the returned item:

1. If approved, your refund will be processed to the original payment method.

2. Refunds are typically completed within 5–7 business days.

5. Exchange Process

For exchanges:

1. Contact us with your order details and the item you wish to exchange.

2. Ship the original item back to us.

3. Once inspected, we will dispatch the replacement product.

6. How to Request a Refund or Exchange

To initiate a request, please email us at:

fixfashion860@gmail.com

Include:

• Your order number.

• The reason for the refund or exchange.

• Photos of the item, if applicable.

7. Important Notes

• Refunds will only be issued after the returned item passes inspection.

• We reserve the right to refuse returns that do not meet the policy requirements.

• Shipping delays by courier services are outside our direct control.

8. Contact Us

For any questions regarding refunds, exchanges, or returns, contact:

Fashion Fix

Email: fixfashion860@gmail.com